Overview
At ShopS&B, we want you to love what you buy. Because our jewelry, watches, and accessories are sold at low, accessible prices, we handle returns and refunds on a case-by-case basis rather than a fixed guarantee, but we’ll always work with you to find a fair solution.
We recommend reaching out to us within 7 days of receiving your order so we can resolve things quickly. Requests made after this window may still be considered, but approval isn’t guaranteed the longer it’s been.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase (order confirmation or payment message is fine)
Non-returnable items
For hygiene and safety reasons, the following items cannot be returned or exchanged once delivered, unless they arrive defective or damaged:
- Earrings and other pierced/body jewelry
- Any item worn directly against skin (e.g. opened perfume bottles)
- Gift cards or store credit vouchers
Partial or reduced refunds
A partial refund (rather than a full one) may be given where:
- The item shows signs of use or wear beyond inspection
- Packaging, tags, or accessories are missing
- The item is damaged for reasons not related to our error
- The request comes in well outside the recommended 7-day window
Sale items: Items purchased on sale/discount are only eligible for exchange or store credit, not a cash/MoMo refund, unless defective.
Refunds
Once we receive and inspect your returned item, we’ll message you to confirm receipt and let you know whether the refund or exchange is approved.
If approved, your refund will be issued via Mobile Money (MoMo), bank transfer, or as store credit; whichever method matches how you originally paid, or whichever we agree on together. Processing typically takes a few business days after approval, depending on your provider.
Late or missing refunds
If it’s been a few days and you haven’t received your refund:
- Check your MoMo wallet or bank account again.
- Check with your mobile money provider or bank. Transfers can take a little time to reflect.
- If you’ve done this and still see nothing, contact us at hello@shopsandb.com or 0200360686 and we’ll look into it.
Exchanges
We’re happy to exchange an item if it arrives defective or damaged, or if there’s an issue on our end. To arrange an exchange, email us at hello@shopsandb.com or call 0200360686 with your order details and a photo of the item, and we’ll advise on next steps, including where to send it back if needed.
Gifts
If you received a ShopS&B item as a gift and need to return it, let us know at hello@shopsandb.com or 0200360686. We’ll work with you directly on a resolution, whether that’s store credit, an exchange, or contacting the original purchaser, depending on the situation.
Shipping / Delivery Returns
If a return is approved and requires sending the item back:
- You’ll be responsible for the delivery cost of returning the item.
- We recommend using a trackable delivery/courier service, especially for higher-value pieces like watches. We can’t guarantee we’ll receive an item sent back without tracking.
- Send returns to: 8MHH+J2X, Sunyani
Need Help?
For any questions about refunds, returns, or exchanges, reach out to us at hello@shopsandb.com or 0200360686.. We’re a small Ghanaian-owned business and we genuinely want to make things right. Talk to us and we’ll figure out the best solution together.
