Privacy Policy - ShopS&B

Last updated: 4th July 2026

ShopS&B (“we,” “us,” or “our”) operates shopsandb.com (the “Site”). This policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have.

By using the Site, you agree to the collection and use of information as described in this policy.

Information We Collect

When you place an order or contact us, we collect information such as:

Full name
Email address
Phone number
Delivery/shipping address
Order details (items purchased, order value, order date)

We do not collect payment card numbers or mobile money PINs directly. These are handled by our payment processors (see below).

Cookies & Analytics

Our Site uses cookies and similar tracking technologies to help it function properly and to understand how visitors use the Site (for example, which pages are popular). This may include tools like Google Analytics, which collect information such as your browser type, device, approximate location, and browsing behavior on the Site.

You can control or disable cookies through your browser settings. Note that turning off cookies may affect how some parts of the Site work, such as your shopping cart.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Arrange delivery of your items
Communicate with you about your order (confirmations, delivery updates, order issues)
Respond to questions, returns, or customer service requests
Improve the Site based on how visitors use it
Meet legal or accounting obligations

We do not use your information for targeted advertising or sell it to marketers.

Sharing Your Information

We share your information only as needed to run our business, specifically with:

Delivery/courier services — to get your order to you, we share your name, phone number, and delivery address.
Payment processors — mobile money (MoMo) providers and banks process your payment directly; we receive confirmation of payment but not your PIN or full account credentials.
Analytics providers (e.g. Google Analytics) — to understand Site traffic and usage, in aggregated or anonymized form where possible.

We do not sell, rent, or trade your personal information to any other third party.

We may also disclose information if required to do so by law, or to protect the rights, property, or safety of ShopS&B, our customers, or others.

Data Retention

We keep your order and contact information for as long as needed to fulfill orders, handle any returns or disputes, and meet our legal/accounting obligations, after which it may be securely deleted or anonymized.

Your Choices & Rights

You can:

Ask us what personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, where we’re not required to keep it for legal or accounting reasons
Opt out of any promotional messages (if we ever send them) by replying “stop” or contacting us directly

To exercise any of these, contact us at hello@shopsandb.com.

Children’s Privacy

The Site does not have a specific age restriction, but it is intended for general audiences. We do not knowingly collect personal information from young children. If you believe a child has provided us with personal information, please contact us at hello@shopsandb.com and we will remove it.

Security

We take reasonable steps to protect your information, but no method of transmission or storage over the internet is 100% secure. We can’t guarantee absolute security of your data.